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Tuesday, April 18 • 5:00pm - 5:45pm
Enabling Customers to Own Their Change Management to Success LIMITED

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Limited Capacity seats available

How do you help customers who may not know how to address change management?  How do you get customers to be accountable for their own success?

Scaling change management and successful knowledge transfer are challenges that all CS teams face in working with their customers.  The effort also has impact on the teams’ own internal processes and communication as well.

In this session, we’ll look at best practices and tools for successfully helping customers to manage change in their organisations.  A worksheet will be provided to address:

  • Roles and responsibilities
  • Sponsorship
  • Piloting + measurements
  • Best Practices enablement
  • Communication + celebration

avatar for Sue Nabeth Moore

Sue Nabeth Moore

Principal, Success Track Enterprise
Sue is an active member of the Customer Success (CS) movement in Europe. Trilingual (French and German), after a career of different client-focused initiatives, she decided to dedicate her passion and energy to evangelising customer success in Europe. She has founded Success Trac... Read More →

Tuesday April 18, 2017 5:00pm - 5:45pm BST