Back To Schedule
Tuesday, April 18 • 5:00pm - 5:45pm
Building a Success Framework for Your Organisation and Team LIMITED

Sign up or log in to save this to your schedule, view media, leave feedback and see who's attending!

Feedback form is now closed.
Limited Capacity seats available

For a Customer Success team to achieve success in their objectives, there needs to be solid foundations and belief system within your organisation. There are many ways to approach managing a successful Customer Success team within an organisation. How do you know where to start? What are the evolution milestones and triggers? What support does your team need? What size portfolio and level of customer contact? How do you get Senior Management and organisational buy-in?

Managing your internal customers, stakeholders and team is a vital strategy to success within any organisation. There are a number of tried and tested frameworks, each with their own benefits and challenges. In this session, we’ll look at:
  • The type of organisation in which you work
  • Foundations and belief system
  • Structure of the Customer Success team
  • Tools, delivery and communication
  • Demonstrating value to your organisation
  • Demonstrating value to your C-Suite

avatar for Kellie Lucas

Kellie Lucas

Founding Director, ForseLucas
Kellie Lucas is a Founding Director of ForseLucas, a new, exciting and formidable force within the Customer Success consultancy world. She is also the Director of Challenging Heights, a grass-roots NGO in Ghana, implementing the organisation’s new strategic plan of ending child... Read More →

Tuesday April 18, 2017 5:00pm - 5:45pm BST
Executive Boardroom

Attendees (1)