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Tuesday, April 18 • 3:00pm - 3:45pm
A Programmatic Approach to Driving Collaboration with Sales, Product Marketing and Engineering LIMITED

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Limited Capacity seats available

A strong relationship between the Customer Success team and other functions in the organisation is vital.  A good way to build those relationships is to establish an effective foundation using the customer at the core, and then taking a programmatic approach across the company.  In this session, we will look at various case studies of how Customer Success teams have engaged with Sales, Product Marketing, Engineering and other groups.  Examples include:

  • Sales: Joint ownership of account plans
  • Product and Infrastructure: Escalation Mgmt programme
  • Marketing:  Customer Reference programme
  • NPS Surveys across all teams

avatar for Prasoon Ranjan

Prasoon Ranjan

Prasoon Ranjan is a former Salesforce customer success director, currently helping growth stage SaaS start-ups in Europe and India value their customers and deliver customer delight. At Salesforce, Prasoon was the customer success portfolio lead for India and directly managed its... Read More →

Tuesday April 18, 2017 3:00pm - 3:45pm BST
Executive Boardroom

Attendees (2)